Privacy Policy – How 520jil Handles Your Personal Data

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 520jil ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "your", "Player") who register and use the 520jil online gaming platform, including its website and mobile application.

This Policy applies to all personal data collected in connection with your use of the platform — from the point of registration through to account closure. It covers data collected directly from you, data generated through your use of platform features, and data received from third-party service providers in connection with your account.

By creating a 520jil account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with any part of this Policy, please do not create an account or use the platform.

2 What Personal Data We Collect

520jil collects personal data in the following categories:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and compliance. We do not collect racial or ethnic origin data, political opinions, religious beliefs, or biometric data beyond what is present in a government-issued ID submitted for KYC purposes.

3 How We Use Your Personal Data

520jil uses your personal data for the following purposes:

• Account operation: Creating and maintaining your account, processing logins (including OTP verification), and enabling access to the platform's features.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through Philippine banking and payment channels, reconciling account balances, and maintaining your transaction history.
• Identity verification and compliance: Verifying your identity against KYC requirements before releasing withdrawals, and complying with applicable Philippine legal and regulatory obligations including anti-money laundering requirements.
• Platform communications: Sending account-related notifications such as login alerts, OTP messages, transaction confirmations, and service announcements. These are operational messages, not marketing emails.
• Responsible gaming monitoring: Reviewing account activity patterns to identify potential problem gambling indicators and applying platform-wide responsible gaming safeguards in line with the standards described in our Responsible Gaming page.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting the integrity of the platform, and safeguarding player accounts from unauthorised access.
• Support services: Responding to your enquiries, resolving disputes, and improving the quality of our customer support.

520jil does not use your personal data for third-party marketing, advertising profiling, or any purpose unrelated to the operation of your account and the platform.

4 When and With Whom We Share Your Data

520jil does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: Your bank account details and transaction amounts are shared with Philippine payment service providers and banking partners solely to process your deposits and withdrawals. These providers are bound by their own privacy obligations and are not permitted to use your data for any other purpose.
• KYC and identity verification providers: Government-issued ID information may be processed by a third-party identity verification service to confirm the authenticity of your documents. These providers operate under strict data handling agreements.
• Game content providers: Where games on the 520jil platform are provided by third-party gaming studios or aggregators, your account ID and relevant gameplay data may be shared to enable game access, fair play verification, and technical support for specific titles.
• Legal and regulatory disclosure: We may disclose your personal data to Philippine government authorities, law enforcement agencies, or courts when required to do so by law, court order, or as part of our compliance obligations — for example, under the Anti-Money Laundering Act.
• Platform security: We may share account and activity data with security service providers engaged to protect the platform and its players from fraud, account takeover, and other threats.

Any third party receiving your data through these channels is only permitted to use it for the specific purpose for which it was shared and is required to handle it with appropriate security measures.

5 Cookies and Technical Tracking

The 520jil platform uses cookies and similar tracking technologies to support platform functionality and improve your experience. These are not used to build advertising profiles or track your behaviour across unrelated websites.

The main categories of cookies used are:

• Session cookies: Temporary cookies that keep you logged in during your session and are deleted when you close the browser or log out. These are essential for the platform to function.
• Preference cookies: Remember settings you have configured, such as language preferences or display options, so you do not need to reset them on each visit.
• Security cookies: Support fraud detection, account protection, and authentication verification including OTP-related session management.
• Analytics cookies: Aggregate, anonymised data about how players navigate the platform — which pages are visited, session duration, and feature usage — used internally to improve the platform. This data is not linked to individual player identities in reports.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use some platform features, including secure login.

6 Data Retention

520jil retains your personal data for as long as your account is active and for a period after account closure as required by applicable Philippine law and financial compliance obligations.

In general terms:

• Account and registration data is retained for the duration of your account and for a minimum period post-closure as required for legal compliance.
• KYC identity documents and verification records are retained for the period required under applicable anti-money laundering regulations.
• Transaction records — deposits, withdrawals, bet histories — are retained for the statutory minimum period applicable to financial records under Philippine law.
• Support communications are retained for a reasonable period to assist with dispute resolution and service quality review.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, it is securely deleted or anonymised.

7 How We Protect Your Data

520jil implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the 520jil platform.
• Password hashing — your account password is never stored in plaintext.
• OTP-based two-step verification for account login and withdrawal requests.
• Access controls limiting which internal personnel can access player personal data, based on job function and need.
• Regular review of security practices and infrastructure to address emerging threats.

No internet-based service can guarantee absolute security against all threats. If you suspect that your account has been accessed without your authorisation, change your password immediately and contact 520jil support through the official channel in your account.

8 Your Data Rights

As a 520jil player and as a data subject under Philippine privacy standards, you have the following rights in relation to your personal data:

To exercise any of these rights, contact 520jil support through the official channel available in your account. Requests will be acknowledged within a reasonable timeframe and processed in accordance with applicable law. Some requests may be subject to identity verification before they can be actioned.

9 Minors

520jil is an online gaming platform restricted to players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the platform.

If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to close the account and delete the associated personal data.

If you are a parent or guardian and believe that a minor in your care has registered on 520jil, contact support immediately through the official contact channel.

10 Changes to This Privacy Policy

520jil may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. The effective date at the top of this page will be updated whenever a material change is made.

Where changes are significant, we will make reasonable efforts to notify you through the platform — for example, via a notification in your account on your next login. Continued use of the platform after any update to this Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically, particularly before providing any additional personal information or exercising rights under this Policy.

11 Contact Us About Privacy

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, contact the 520jil support team through the official contact channel available within your account dashboard.

You can also reach us by email at [email protected]. Support is available in English and is able to assist players across the Philippines, including those based in Manila, Cebu, Davao, and Quezon City.

For questions about your account, game results, withdrawal processing, or the platform's terms, visit the FAQ page or review the Terms and Conditions.